Transform Herbals respects your privacy and is committed to handling personal information in line with the UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect the information you provide when you place an order, join our mailing list, contact customer support, or browse the website. This may include:
- Your name, billing and delivery address
- Email address and phone number
- Order details and payment confirmation data from our payment provider
- Technical information such as IP address, browser type, device information, and cookie/analytics data
How We Use Your Information
We use this information to:
- Process and deliver orders
- Send order updates, dispatch notifications, and customer service replies
- Manage refunds, returns, and complaints
- Detect fraud and protect the website
- Improve website performance, product pages, and customer experience
- Send marketing emails or SMS only where you have opted in or where lawful to do so
Lawful Basis for Processing
We rely on lawful bases such as contract performance, legal obligation, legitimate interests, and consent where required.
Data Sharing
We may share limited data with trusted service providers such as payment processors, delivery couriers, website hosting providers, analytics providers, and email marketing platforms, but only where necessary for running the business.
Your Rights
You have the right to:
- Request access to your data
- Correction of inaccurate data
- Deletion where applicable
- Restriction of processing
- Objection to certain processing
- Withdrawal of consent for marketing at any time
Cookies
The site may use cookies for functionality, analytics, and marketing. A cookie banner and cookie preferences tool are available on the website for you to manage your preferences.
Contact
For privacy enquiries, data requests, or marketing unsubscribe requests, contact: info@transformherbalvitamins.com